At Flortrading, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and protect your personal data when you interact with our website www.flortrading.com (the “Website”), purchase our products, or use our services. It also informs you of your rights and how the law protects you. We aim to process your personal data transparently, in line with the highest standards of data privacy, and ensure that your data is handled securely and responsibly.
By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to the terms outlined herein, please discontinue the use of our Website and services.
We may collect, store, and process various types of personal data depending on how you interact with us, including:
Personal Identification Data: This includes information such as your name, email address, phone number, billing address, delivery address, and payment details (excluding credit/debit card numbers, which are processed securely through third-party payment processors).
Account and Registration Data: When you create an account on our Website, we may collect data such as your username, password, and any preferences or details associated with your account.
Transaction Data: Includes information relating to your purchase history, products purchased, order details, and payment method.
Technical Data: We collect information about your device, IP address, browser type and version, time zone settings, and platform, as well as how you use our Website. This is done through cookies and other tracking technologies.
Communication Data: This includes any information you provide when contacting us, whether through the contact form, email, phone, or other forms of communication.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
We collect data using the following methods:
Direct Interaction: You may provide us with your personal data when you complete forms on our Website, subscribe to our newsletter, create an account, purchase products, or correspond with us.
Automated Technologies: As you interact with our Website, we may automatically collect technical data about your browsing actions and patterns. We collect this data by using cookies, server logs, and other similar technologies.
Third Parties: We may receive personal data about you from third parties, including analytics providers (such as Google Analytics), advertising networks, payment processors, and delivery service providers.
We only use your personal data when permitted by law. We process your personal data for the following purposes:
To Fulfill Orders and Provide Services: We use your data to process and deliver your orders, communicate with you regarding your purchases, and offer customer support.
To Improve Our Website and Services: We analyze how visitors use our Website to better understand customer preferences, tailor user experiences, and make improvements to our products and services.
For Marketing and Communications: If you have opted in, we will use your contact information to send promotional offers, updates about our services, and other marketing communications. You may opt out of receiving such communications at any time.
To Comply with Legal Obligations: We may process your personal data where necessary to comply with legal obligations, such as taxation or fraud prevention.
For Security Purposes: We process your data to protect our Website, users, and business from fraudulent or unlawful activity.
We rely on the following legal grounds to process your personal data:
Performance of a Contract: Processing your data is necessary to fulfill the contract we have with you when you purchase products or use our services.
Legitimate Interests: We process your data to achieve our legitimate business interests, including improving our services, marketing, and fraud prevention. We will always balance our interests with your rights and freedoms.
Consent: Where required, we will obtain your consent to process your data for specific purposes, such as marketing. You can withdraw your consent at any time.
Compliance with Legal Obligations: We may process your personal data to comply with applicable laws and regulations.
We may share your personal data with third parties in the following circumstances:
Service Providers: We share your data with third-party service providers who perform services on our behalf, such as payment processors, delivery companies, IT service providers, and marketing platforms. These providers are contractually obligated to protect your data and use it only in accordance with our instructions.
Legal Compliance: We may disclose your personal data to governmental authorities or law enforcement if required to comply with legal obligations or protect our rights.
Business Transfers: If we undergo a business transition, such as a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When we no longer need to process your personal data for the purposes outlined in this policy, we will delete or anonymize it.
Your personal data may be transferred to and processed in countries outside your home country. We ensure that such transfers comply with applicable data protection laws, including implementing appropriate safeguards, such as standard contractual clauses approved by regulatory authorities.
We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your personal data, no data transmission over the internet can be guaranteed as completely secure. We encourage you to take all necessary precautions to protect your personal data when using our services.
Under data protection laws, you have various rights regarding your personal data, including:
Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You can request that we delete your personal data where it is no longer necessary for the purposes it was collected, or where you have withdrawn consent.
Right to Restrict Processing: You can request that we suspend the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data where we are relying on legitimate interests to process your data.
To exercise any of your rights, please contact us at contact@flortrading.com.
Our Website uses cookies and other tracking technologies to distinguish you from other users, enhance your user experience, and provide insights into how our Website is used. You can adjust your browser settings to refuse cookies or notify you when cookies are being set.
Our Website may contain links to external websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of those sites before sharing your personal data.
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal data from children. If you are under the age of 13, please do not provide us with any personal data. If we discover that we have collected data from a child under this age, we will take steps to delete the information.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we may notify you by email. Please review this policy periodically for any updates.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Flortrading
Email: info@flortrading.com
Address: 27 Old Gloucester Street, London, WC1N 3AX, UK